Privacy Policy

First Rate Roofing Ltd Last updated: 09/07/2026

First Rate Roofing Ltd (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (firstrateroofingltd.co.uk) or contact us for a quote or roofing service.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

First Rate Roofing Ltd is a roofing contractor based at:

1-4 Park Terrace, Worcester Park, Surrey, KT4 7JZ, United Kingdom

Phone: +44 7455 632326 Email: info@firstrateroofingltd.co.uk Website: firstrateroofingltd.co.uk

We are the data controller for the personal information described in this policy.

2. What Information We Collect

We only collect information that is necessary to provide our roofing services and respond to your enquiries. This may include:

Contact details: name, phone number, email address, and property address or postcode
Enquiry details: information you provide about the roofing issue, service required, or photos/files you choose to upload with a quote request
Communication records: details of calls, emails, WhatsApp messages, or online form submissions between you and us
Technical information: IP address, browser type, device information, and pages visited on our website, collected automatically via cookies and analytics tools

We do not knowingly collect information from children, and our services are directed at adults arranging work on their property.

3. How We Collect Information

We collect personal information when you:

Fill in a contact or quote request form on our website
Call, text, or WhatsApp us directly
Email us
Leave a review or contact us via a third-party platform (such as TrustATrader or Google)
Browse our website (via cookies and analytics tools — see Section 7)

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotes for roofing work
Arrange and carry out roofing inspections, repairs, or installations
Communicate with you about ongoing or upcoming work
Send invoices and process payments
Maintain records for insurance, accreditation (CORC, TrustATrader), and legal purposes
Improve our website and services
Where you’ve agreed, send occasional follow-up communications (e.g. maintenance reminders)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Legal Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

Contract: to provide quotes and carry out roofing work you’ve requested
Legitimate interests: to respond to enquiries, maintain business records, and improve our services
Consent: where you’ve opted in to receive marketing communications (you can withdraw this at any time)
Legal obligation: where we’re required to retain records for tax, insurance, or accreditation purposes

6. Sharing Your Information

We may share your information with:

Trusted subcontractors or suppliers, only where necessary to complete a job you’ve requested
Our insurer, in the event of a claim relating to work carried out
Accreditation bodies (such as CORC or TrustATrader), where relevant to membership or verified reviews
Service providers who support our website, such as hosting, analytics (e.g. Google Analytics), and advertising platforms (e.g. Google Ads)
Regulatory or legal authorities, where required by law

We do not share your information with any third party for their own independent marketing purposes without your consent.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Understand how visitors use our site (e.g. via Google Analytics)
Measure the effectiveness of our advertising (e.g. via Google Ads)
Improve website functionality

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete the service you’ve requested
Meet our legal, tax, and insurance obligations (typically up to 6 years after work is completed, in line with standard UK record-keeping requirements)
Resolve any disputes or enforce our agreements

After this period, your information is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information, where applicable
Restrict or object to how we process your information
Data portability, where technically feasible
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at info@firstrateroofingltd.co.uk.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@firstrateroofingltd.co.uk so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

First Rate Roofing Ltd 1-4 Park Terrace, Worcester Park, Surrey, KT4 7JZ Phone: +44 7455 632326 Email: info@firstrateroofingltd.co.uk